Webport@l for telephony and telebusiness sites

xDSL, ATM sites and Bluetooth
   Webport@l for xDSL, ATM sites and Bluetooth

AED (Automatic E-mail Distributor)
Everything email general e-mail product site

· Products:
Brightware.com since February 2001 Firepond CRM
EchoMail
eGain
eShare web based customer service
GFI fax & voice Emailflow for Exchange/SMTP
Kana.com (=Silknet)
Mustang.com Inc. (=Quintus/Avaya) eService Solutions
Prime Response (since April 2001 Chordiant)
RightNow Techn. eServices suite

· Dutch E-mail Centers (also e-mail marketing):
24/7 Media
Pieter vd Busken
CCInteractive (=NOB)
Emailco Q.mailbox
FastFax also email services
Klantenbinder.nl email news letters, SMS campagnes
Message Media
No Stamps
ReplyServices.nl
SNT voice and email
Viertal CallSupport

· Training (NL):
trainers@work training + advice e-mailmanagement

Call Center
1 Voice Ltd Managem. Report. Systems
Accuva (iVoice, Cynergy CTI, voice loggers, etc.)
Altitude uCi suite (multi channel Contact center) (formely EasyPhone)
Ameritech
Amtelco call center communication systems
Apropos suite of switch-independent callcenter applications
AT&T Call Center solutions
Avaya
Bell Contact Centre Solutions Nortel, Mitel and www
Brickworks (NL) Interactive Intelligence, Eyretel
Callcenter and Computer Telephony
Callcenter Optimizers, Inc.
Callcenter solutions (Dutch PTT)
Call Monkey outbound callcenter software
Call scan (monitoring call centers)
CallScripter scripting tool
Calltrol Corp. Object Telephony Server
Call$im Systems Modeling
Calway Nederland producer of CallPro Call center solution TAPI based
Cincom Encompass PowerGuide - scripting tool
Cisco ICM - Call center suite
Concerto Software contact center solutions
Com6 Mari@ge Contact Center Suite
Computer Talk Techn. ICE contact center suite
Computer Telephony Solutions, Inc. OAISYS
Connect Communication Group
County Contact Centres Plc CallScripter (workflow management software for contact centres)
CSS Telecom (NL) Davox, Avaya, Cincom
Database Systems Corp. Call Center Technology
Davox Corp. management system
Decisif Software Solutions Call Tracking and CTI Software
Developing CC solutions web enabled suite of CC products
Early, Cloud & Company (was IBM)
Edify (since 2005 Intervoice)
eOn Communication eQueue Multi-Media Contact Center Solution
Ericsson
Everyware CT server, IVR, Call routing
Frank Solutions TelePath platform
GlobalOne Inc.
Hotlinks to Neat Call Center Stuff
Imtech communication solutions (NL) Avaya, Cisco, Nortel
Information on Hold Plc.
InfoSystems Intl. switch and web based solutions
KPN Telecom (NL)
LogicaCMG (NL)
Logical Software The logicalCTISuite, TAPI based
Magic (NL) eContact (scripting tool)
Micro Computer Systems, Inc. Calypso contact center
Melita Intern. Corp Enterprise Explorer (since 1999 eShare
MG2 Int. Mycall
Microlog Corp.
Mosaix Inc. Viewstar (then Lucent, now Avaya )
Newtel Essence (NL) Quintus, Avaya and Nice (part of KPN)
Nortel Networks
Odesoft software call center solution
Pegasystems Inc.
PIX
Quartess products of Quintus Corp. and Nabnasset Inc.
Q4Matics
Quintus eContact Suite (since Febr. 2001 Avaya)
RightNow Techn. eServices suite
Simac (NL) Cisco
Symon realtime visual messaging and alerting solutions
synTelate or Initative Software synTelate (scripting tool)
Talisma CIM solutions
TCD ICT Solutions (NL)
TeamForce Systems (NL)
Teleknowledge (NL) Callcenter solutions
The IP Company Digium and Asterisk
The Tele-M@rket
ThinAgent.com Contact Center Solution
TietoEnator Consulting formely TeleDynamics: Edge, Eis, TotalView
Toshiba Telecom
Triple P (NL)
Versatility WWW-CallCenter integration
Vocalcom (FR) or Vocalcom Hermes Pro callcenter suite
Wicom Contact Center solution based on IP
White Pajama Customer Service Automation Solution

· General information about and for Call Center:
CallCenterOps site for those who work in and manage CC
Call Centre Research research and analysis of the CC industry

· Workforce management systems Call Center:
Blue Pumpkin Software
Centerforce technologies
IEX Corp.
Iks (X)
Pipkins Inc.
PlanningIT (NL) SP-Expert
Q Max Systems Ltd.
TCS Management Ltd.
Teamforce Systems
Teleopti Call Center Coach
Teloquent Communications

Call Center rooms and accessoires
· Headset:
ACS wireless (bought by GN Netcom)
Atis telecom (NL)
BST headsets (NL)
CommuniTech (USA)
Claria Headsets sold by SigmaCom (NL)
DynaCom
ECC (NL)
GN Netcom
GO Telecom (NL)
Headset Express (NL)
Headsetwinkel.nl (NL) Plantronics, GNnetcom and Sennheiser
IPN (NL)
Lumidee Headset Company (NL) or Lumidee (NL)
Novitell (NL)
PC Headsets (NL)
Plantronics
Silicomp
United Headsets
VXI Corp.
· Room and Interior:
Ergonomic Workstations Ltd.
KSBA Architects design and build outs
Tab Products Europe
· Voice logger:
Accuva voice loggers, audio mining
ASC Kreutler or ASC Telecom (NL)
Atis telecom (NL) ATIS voice logger
Audiosoft voice loggers
BPS Intl. (NL) Mercom
Bumicom Telecom BV (NL)
Business Systems UK Ltd
Comverse Infosys, Inc. OpenStorage; InfoSuite
Datafusion Systems DataVoice
Data Voice
Dictaphone
Eyretel QualityCall; recording and analysis solutions. Since May 2003: Witness Systems Ltd.
Mercom Audiolog; IntellAgents
Nice NiceUniverse
Noble Systems ATOMS DRS
Prism Sound Intermedia Ltd.
Racal since Febr. 2001 Thales and now Nice
RON Telecom (NL) Voice logger
Sumihiro Corp. CallCatcher
Tisl Centurion
Teknekron Infoswitch
Total Recall (NL)
Vidicode Datacom (NL) Single user call recorder
Voice Print International
VoiceStamps
Witness Systems Ltd. multimedia recording
· Wallboards:
Datalite Electronics
Ferrograph Ltd.
Spectrum Corp.
Symon Communications Ltd
Texas Digital Systems for multiple call centers

Computer Telephony Standards
Capi Specification
CSTA Computer Supported Telephony Appl. (ECMA)
Communications Standards Review reports on current standards
CT Connect Dialogic
CTI-standards Short description (on the Dialogic site) of all telephony standards
ECTF H.100 4096 timeslots on PCI
H.323 MS Netmeeting conference software
JAIN JAVA in Telecom
JTAPI Sun's Java Telephony API
MAPI Message Appl. Progr. Interface
MVIP Multi Vendor Integration Protocol (DSP Board standard)
TAPI Telephony Appl. Progr. Interface Version 2.1
TAPI IP Telephony with TAPI 3.0
TSAPI Telephony Services API (Novell)
QSIG info from IPNS Forum
SCSA Signal Computing Systems Architecture
SCTP Simple Comp. Telephony Protocol
Universal ADSL Asynchr. Data Subscriber Layer
VoiceXML Voice eXtensible Markup Language
VPIM Voice Profile for Internet Mail
XDSL Digital Subscriber Line Technology

CTI
AltaLine middleware that connects to Lotus Notes
Aurora Systems Inc. FastCall
Avaya
Charmed CTI + CSTA-TAPI bridge
Cisco Call center suite
CTI - Information resource
DataPoint
Dialogic CT Connect
EasyPhone (Altitude Software)
Edge software
Genesys Labs CTI Server (since October 1999 Alcatel)
GeoTel (since April 1999 Cisco)
HP Customer Contact Manager
IBM CRM IBM Websphere Telephony product suite
IBM Callpath Product suite incl. CTI bought on May 11, 2001 by Genesys)
JTone Promote the use of Java
NCR
Nortel Networks
Officia (NL) TIM (Telephony Integration Manager)
Open Source Telecom Open Source CT systems
PIX
Presision Systems CTI solutions
Post CTI
Ask Dr. CT Question
Rockwell Spectrum Call Center
Rostrum CTI Server
Siemens Business Communiations
SigmaCom (NL) IXI-Call
VoiceTronix Computer Telephony hardware products

Consultants/Analysts
Aberdeen
Adviseur net Dutch advisor branche
Analysys
ARS
Aspen Consultancy
Auditel Telematica Consultants (NL)
Auditio (NL) monitoring call center calls
Balentine & Associates consultants
BizCompare.com company profiles and industry reports for business services (USA)
BRW Groep (NL) advisor
CallCare Consulting Ltd.
ClienTel Telebusiness Partners (NL) advisor
Columbi (NL)
Coniche Intl. (NL) consultants
Customer Service Kühl (DE) consultants
Cvision (NL)
Datamonitor
Dataquest
Erbeko Telematica (NL) consultants
Ernst & Young (NL)
Forrester Research
Frost & Sullivan
Galileo Management Consultants (NL)
Gartner Group
Giga
Hambrecht & Quist industrial research
IDC (Int. Data Corporation)
Intercai (NL) or Intercai since Januari 1st, 2002 Getronics
Jupiter Communications
The Kauffman Group
Top$ales (NL) Sales and Marketing Support
Kooi Management & Advies (NL)
Manta
MCH Group (NL) consultants
META
M&I/PARTNERS (NL)
Ovum research/consultancy
Oberman Telecom Management Consultants (NL)
Paul Postma Management Consultants (NL)
PriceWaterhouseCoopers
Patricia Seybold Group
ROI groep (NL) consultants
Shreyan Infotech Consultants Call Center, CRM & BPO
Standish Group
Strigidae (NL) consultants
Survey.com
Synergy Research Group
Tele-BS (NL)
Tote-m (NL) business architects
Twynstra De Bridge (NL)
Vanguard Communications Corp.
Verdonck, Klooster & Associates (NL)
@Voice (NL)

Communication (ADSL, ATM, ISDN, etc.)
   Webportal to (Data) Communication related sites

CRM and 1 to 1 marketing
   Webportal to CRM sites

CTI jobs
CallCenter Careers job search
CTI Jobs
Goldman Hunter headhunters
Russell partners headhunters
Syntony recruitment

Dect equipment
   webport@l for PABX accessoires

Dutch Callcenters
Annie Connect
BissCo outbound
Call-it
Callcenter Groningen
Callcenter MyOffice
Christal teleservice
DIRECT Teleservice
HCN
Hotleads callcenter outbound
ISS Contact Centers
Leenart-Heemskerk
Perfect call
Procall
SecretariA
Sitel
SNT
Telecount
Teleteam

Callcenters in other countries
AnswerConnect (USA)
The Shop Expert (Spain)

Events - Exhibition - Trade Shows
Call Europe - Amsterdam (NL) (Advanstar)
Advanstar Call Center/Voice Group
CallCentre Expo/Miller Freeman
CeBit
Computer Telephony Exposition
CTI EXPO
Field Service Solutions (Advanstar)
Internet Telephony Expo
Mobile & Wireless
Telecom Israel
Telecommerce - Utrecht (NL)
Voice+ Events//exhibitions

FAX solutions
   webport@l for FAX solutions

Free SMS/FAX and voicemail
Furphoto fax
Letstalk (NL) SMS
Message4U (NL) fax and voice mail
The Phone Compagny fax
Xoip (NL) fax and voice mail

General accessoires
CPS Europe Internet and telebanking phones, smarcard readers

General WWW-links and directories
Alcatel's Download Library
Bellen (NL) or Belwijzer (NL) both same Telecom site's
BigBook
BigYellow
Bubl telecommunication links
Call-Center-Advisor Call Center Solution and Tips & Tactics
Callcenter business products, news, agenda
Call Center Directory articles, links
Callcenter Exchange articles, links
Callcenter goeroe Jou Anton
Callcenter Guide products and services
Callcenter information Australian site
Callcenter Plaza (NL)
CallerID Links to related sites
Certification and approval links
ContactCenter World industry articles, news, discussion (formely CallCenter World)
COIL
CTI Directory list of telebusiness companies
Datacommunications
DDX Strategic Information Resources
ECTA's portal
Euronet White Paper Library
Hello direct (formely PhoneZone) Learn about and research communications solutions
Herlein.com links
Hive4telecom articles, news, research
Inference Corp.'s Knowledge Management Resource Guide
Ken's CTI, IVR and Call Center Page
Lynx links to Telecom providers
Nationale (Dutch) Telecom monitor
Numberplan National, International & Mobile Number Plan Site
Optanieuws.nl overview of all Dutch fixed and mobiele call prices
Outbound focus free newsletter on outbound call center issues
Ovitz Taylor Gates Management resources for enterprise projects
Tech Expo
TechGuide.com technology guides
The Telecom Startpage (NL)
The Telecom Startpage (NL)
Telecom advies (NL)
Telecom Law & Policy Resources
Telecom.paper (NL)
Telecommunicatie - NL-menu (NL)
Telecom (Perotti) overview of products for Business
Telephony Index The Telephony Industry Resource
Teleplaza
Telepricing.com guide with RFP functionality, definitions, links, etc.
Telephone number Search in yellowpages and whitepages worldwide
TEL online (BE) telecom market in Belgium
University of Michigan Telecom Information Resources
V-Commerce Nuance Communications
Webpro forum

Helpdesk
   webport@l for helpdesk related sites

Interactive Voice Response
   webport@l for Interactive Voice Response sites

IVR (additional parts)
   webport@l for IVR (additional parts)

ISDN
   webport@l for ISDN sites

Mobile phone/GSM/SMS
   webport@l for GSM related sites

Organizations
   webport@l for telecom industry and organization sites

PABX (also SOHO)
   webport@l for PABX and Telecom server sites

PABX resellers NL
   webport@l for PABX and Telecom server sites

Papers, Publications and Magazins
· International papers and publications:
Advanstar
Boardwatch
Business Communications Review
Call Center CRM Solutions Magazine
Call Center Magazine Buyers Guide
Call Center and telebusiness news
CommWeb news and analysis
Customer Inter@ction Solutions
Customer Interface Magazine
Customer Support Management Magazine
Data Communications
Dawson Publishing CallCenter news, etc.
Electronics Weekly Product Directory
Euronet magazine also email newsletter
Flatiron Publishing (CT,CMM)
Lucent technologies - in the press
Network News
Telecom Plus International
Telecommunications magazine
Telecom News Megazine
Tele.Com news, techweb
TMA Associates Speech recognition consulting and publications
Teleplaza Call Center NEWS
Technology Marketing Corp.
TMC CTI magazine
Voice+ (Advanstar)
Voice International
Voice International

· Dutch papers:
Call Center Magazine (F&G Publ.)
Connexie
Telebusiness (Beerens Business Press)
Telecom magazine
Telecomputing
Telemediair CCM
Verbinding mobile telecom

· Voice and Internet info/articles:
Developer.com Voice Articles and Tutorials
Internet Telephony Interoperability Consortium organized by MIT
IP xStream The latest IP Telephony News
Jeff Pulver Voice over Network (VON)
Technology Marketing Corporation Latest CTI industry news
TheIPSite The latest IP Telephony News
Virtual Voice Internet telephony
Yahoo latest news in Telecom

Predictive Dialer
Davox Corp.
Database Systems Corp.
DialResults CTI
EIS International (= SER Systeme)
Executone
MarkeTel Systems
Mosaix
Next Century Systems, Inc.
Omega Systems
Stratasoft
Sytelco Predictive dialer software components
Triple P (NL) Performer System 3000

Product and buyers guides
Bus-net Product Guide
Call Center Magazine Buyers Guide
Communications News buyer's Guide
CommuniTech (USA)
CTI Buyer's Guide
European Telecommunications Directory
Magenta Systems Telecoms Guide
MVIP Product Directory
Teleconnect Product Guide
The IP Site.Com Buyers Guide
TMA Top Innovations Guide
Sparc Product Directory
Total Telecom Manufacturer's Guide

Speech recognition
   webport@l for Speech recognition sites

Speech recognition software for PC's
   webport@l for sites with Speech recognition software for PC's

Text-to-speech
   webport@l for Text-to-speech sites

SS#7 / C7
ADC
Data Kinetics Ltd. bought by Dialogic (2000)
MicroLegend SS7 routing system
IntelliNet Techn.
Telesoft Design Ltd.

Telecom Servers/PC based PBX's
   webport@l for PABX and Telecom server sites

Telecom carriers/Telcos and operators
Telecom Operators arranged per country

   webport@l for telecom carriers and telco sites

Telemarketing and Outsourced Call Center Services
· European Call Centers:
Confero Ltd UK based
Customer Service Kühl Germany based
Kingston Callcenters
thus Customer Contact Center

· Answering services:
BizziPhone

· Dutch Call Centers:
Breuker Telemarketing
BSC
Callcare
Call Center Tilburg
Call-It Int.
Het Customer Care Center
Direct Dial Telemarketing
Easytrade
HCN (Het Callcenter Netwerk)
Hexspoor
Jansen Venneboer Customer Dialogue
Marketel
Markselect
ProtoCall
ResponCis
Search & Results Telemarketing
SNT voice and email
Tesselaar
Telecom Direct Almere
Teleperformance

Telecom test equipment
Acterna formely TTC and Wavetek Wandel Goltermann
Agilent tech. VoIP tester
Anritsu Bluetooth tester
Consultronics SS7 monitor and E1/T1 analyzer
DLS TestWorks xDSL test equipment
Gordon Kapes, Inc. telephony simulators
GL Communications E1/T1 testers/analyzers
GN Nettest Protocol analyzers
Hammer Technologies test platform for computer telephony and Internet telephony applications
Hermon Labs Protocol analyzers
Intern. Data Sciences Datacom, E1/T1
IFR Ltd formely Marconi Instruments
Intec ISDN testers
ISDN Testers
Kurth electronic ISDN testers
Merconet (NL) Dutch dealer for test equipment
Nethawk 3G environment testers
PowerDsine ring generator
RadCom Protocol analyzers
Rohde & Schwarz or Rohde & Schwarz
Somerdata Ltd E1 signal recording and capture
Sunrice Telecom 2 Mbps testers
Telesoft Design, Ltd. Triton MT test equipment
Temex Telecom Datacom, ATM, E1/T1
Trend Communications ISDN test equipment
Wandel & Goltermann Network testers
Wavetek Wandel Goltermann Comm. test solutions
X-PLOR Telecoms Test platforms for telecom operators
Zarak Advanced Bulk Call Simulator V5.1 + V5.2

Various things
Dect information
Erlang Traffic calculator for required lines (design and analysis)
Erlang on-line tutorial
Erlang free Erlang C and Forecast tools for callcenters
Erlang
Glossary of Telecommunication terms
't Klaphek magazine for technical persons
Mier product testing service
Numberplan
Peter Connects managing Personal Communication Numbers
Phonetic Alphanumeric phonenumbers
Phreakers phone and network
Protocols on-line protocol info
Quicknet Technologies' website
Regulators List of Regulatory Authority for the Telecommunication sector in all countries
SITA global telecom. and information solutions
Telecom software a software collection
Telefication (NL) or Telefication certification and approval
TNO Telecom research (NL)
Sound Editors Audio editors and converters
Versit CTI Encyclopedia on CD-ROM
Vrije Universiteit - Amsterdam Callcenters and Informatics
Vrije Universiteit - Amsterdam Callcenters

· Telebusiness information sites in The Netherlands:
Agentschap Telecom Ministry of Economic Affairs
BTG Large Telecom Users
Fenit Dutch organisation for IT firms
Bureau informatienummeruitgifte NL Request of 0800 and 0900 numbers in NL and the conditions for it.
Government for 'Verkeer en Waterstaat' Telecom department
NMa Nederlandse mededingingsautoriteit
Nationaal Overleg Telecommunicatie
Opta Dutch telecom regulator
Stichting Telecomgebruikers Nederland
Vecai organisation of cable firms
Vereniging ICT Telecommunicatie

Video conferencing
2Install (NL) dealer

Voice and Internet/IP (VoIP)
   webport@l for 'Voice and Internet/IP (VoIP)' sites

Voice Mail and Unified Messaging
Active Voice Reparty (since Nov. 2001 part of NEC)
Applied Voice Technology Inc. CallXpress
Automatic Answer Amanda
Captaris (formely AVT Corp.) CallXPress Enterprise
Cisco Unity (before Dec. 2000 a Active Voice product)
Baypoint Innovations OnePoint Messenger
Callware Callegra
Carmel Connection
Connected Systems solutions for OEM's
CommuniTech Services
Coresoft CenterPoint
Digital Speech Systems
E-Voice Communications Evoice2000
Esna Tech Telephony OfficeLinX-2000
IBM Message Center
iVoice
Intersis Techn. VoiXX Voice for Microsoft Exchange
Intelligent Voice Systems Inc. iVoiz
Key Voice Techn. iNTerchange
Nortel Networks
Notify Technology Corporation
Octel (Lucent; since 2000 Avaya)
SimPhony
SpeechSoft, Inc.
Voicegate Technologies
SigmaCom (NL) IXI-Server
Xtend Communications

· Network and Telco based:
Comverse INfinity
Unisys Corp.

WAP
   Webportal to WAP related sites

Webshops
Telcomshop webshop with headsets, VoIP, PABX, etc. (NL)

WebTV
ATVEF Advanced TeleVision Enhancement Forum
Digitenne Dutch public digital radio and TV
DVB
Fabchannel.com live and on demand music webcasts
IEEE 802.14 Two-Way Cable-TV Protocol Standard
Media hopper overview internet TV
programma gemist (NL) Talpa TV replays
RTV Channelfree (non stop muziek) internet TV Channel
SatTV lot of info about Satellite radio and TV
Startpage for streaming Internet TV
TalpaNet (NL) Heusden lokaal TV
TV op je PC (NL) replay of Dutch TV programs
Uitzending gemist (NL) Dutch public TV programs - replays
WebTV
Startpage for streaming Internet TV


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