Webport@l to CRM sites

AED (Automatic E-mail Distributor)
Everything email general e-mail product site

· Products:
Brightware.com since February 2001 Firepond CRM
EchoMail
eGain
eShare web based customer service
GFI fax & voice Emailflow for Exchange/SMTP
Kana.com (=Silknet)
Mustang.com Inc. (=Quintus/Avaya) eService Solutions
Prime Response (since April 2001 Chordiant)
RightNow Techn. eServices suite

· Dutch E-mail Centers (also e-mail marketing):
24/7 Media
Pieter vd Busken
CCInteractive (=NOB)
Emailco Q.mailbox
FastFax also email services
Message Media
No Stamps
OMG/Mailmedia (NL) direct marketing
Rapid Sugar
ReplyServices.nl
SNT voice and email
Viertal CallSupport

· Training (NL):
trainers@work training + advice e-mailmanagement

Business Software Solutions
Vormittag Associates from manufacturing to warehouse management

Consultants/Analysts
Aberdeen
AMR Research
Bloor
Butler
Cortera Business Information
DPU
Forrester Research
Gartner Group
IDC (Int. Data Corporation)
Meta Group
Paul Postma Marketing Consultancy (NL)
Technology Evaluation
VDOW Marketing (NL)

Contact managers
ACT!
Goldmine
Maximizer
Super Office

Content management systems (CMS)

· CMS products:
Backbase
Backstream also for websites
Bluemartini
Broadvision
CoCoCom Cleopatra (content- en assetmanagementtool)
DotNetNuke a .NET CMS
Frontstream
Hippo open source CMS
Hot Banana for websites
Interwoven
Joomla! fork of Mambo; for websites (open source)
Dutch Joomla! community
Mambo for websites (open source)
MMbase for websites (freeware; Java)
Mediasurface
Open Source CMS a lot of OSS CMS products; also online demo's
Open Market
Post Nuke for websites (freeware)
PHP Nuke for websites (freeware)
Tridion (NL) Dialog Server (webcontent management)
Typo3 or Typo3 PHP, for webpages (open source)
Vignette
Waxtrapp also for webpages
Webpromis MediaMine
Xoops PHP - for websites
Zope for webpages (freeware)

· other CMS links:
CMS watch
CMS pagina a lot of links
Hartman Communicatie
OpenCMS

CRM, sales and 1 to 1 marketing products
1 to 1 on line insight on 1 to 1 marketing
Amyyon
Applix Enterprice iCRM, Business iTM
Aspect Customer Datamart
Avaya Interaction Management (formely Quintus)
Baan formerly Aurum and Matrix; now SSA Global Techn.
Broadvision 1 to 1 marketing
C&C DIAS CRM
Chordiant Unified Rules (CRM Framework)
Clarify eFrontOffice (since Oct.1999 Nortel; since Sept. 2001 Amdocs)
Compiere Open Source CRM/ERP
Covide Open Source CRM/ERP
Davis Software TELE-SCOPE
Digisoft Telescript CRM solution incl. outbound dialing
Epicor Software
Eyretel Customer Interaction Management (eCRM measurement)
Graham Technology Plc. GT-X (CRM Framework)
GWI Software Collaborative Front Office
Hewlett-Packard HP Front Office
Interact Commerce SalesLogix, ACT!
Insurance CRM and SFA solutions ASP Hosted CRM
Lucent CRM Central 2000
Mamut (NL) Free CRM product: Mamut for Office XP
Method:CRM
Million handshakes CRM Process management
Navision including Damgaard (since May 2002 Microsoft)
Nethzah CRM
ON!contact Software Corp. Client Management Software
Octane Software, Inc. Octane
Oracle
Onyx (CRM Suite)
Pegasystems eCRM Foundation Template (Framework)
Peoplesoft CRM Analytics; now Oracle
Pivotal Corp. eRelationship (CRM Suite)
Point Information Systems ERM product
Quintus eContact Suite (since Febr. 2001 Avaya)
Remedy since September 2002 BMC
RightNow Techn. eCRM
SAP
Scope Marketing Techn.
Selligent
Siebel CRM Suite
Siemens ResumeRouting CRM Suite
Scope Unlimited
Silicon Valley CRM CRM products for the mid-market; since Aug. 2004 Soffront Software
Silk Road Workflow based CRM
Soffront Software CRM solutions for the mid-market
Sugarcrm or Sugarcrm Open Source CRM/ERP
Synchrony Communications, Inc. CRM ASP
Talisma
Telemagic
Unisys e-Telco
Update.com Marketing Manager
Vantive (since Oct.1999 Peoplesoft)
WinRIS

· Analytic CRM products:
Applix Enterprice iCRM
Broadbase since April 2001 Kana Software
Data Distilleries since November 2003 Spss
E.piphany CRM Suite (since Agust 2006 SSA Global)
MicroStrategy
Norkom Techn. Ltd. Alchemist
Witness Systems

CRM, sales and 1 to 1 marketing products (Dutch products)
4CIS 4CIS CRM Software
A.C.I Intrac CRM
Aica Archie or Archie
Allsolutions webbased CRM software
Appenta Relatiebeheer
Applix Enterprice iCRM
Blue Point Diskus Enterprise
Brandmarc Marketing Decision Support
Business Base Business Base
CRMcorner CRM, ASP based
CTB Informatie en Comm.Techn. CTB Acquisitie
Cyberlan Goldmine Business Contact Management
DBS Business Solutions DBS Business Manager
DDinformatica Inkoopsoftware
Eniac Business Solutions Enterprise Relationship Management
Essics Solutions ACT! and SalesLogix
Infinium Infinium CRM
Magna Customer Information Magma CRM
M-Dis Goldmine, FrontRange Solutions
Mproof Client Proof, CRM Proof
OneDirect CRM and procesmanagement
PerfectView Online CRM Software
Real-time Marketing and Sales WinRIS
Sales Manager
Scanmar MarketingTracker
Super Office
Smartmail CRM
Unit 4 Multivers

CRM others
CRM assist CRM message board
CRM Community news
CRM Daily analyses, news, info
CRMexpert.nl portal with articles, news, info
CRM Guru independent site about CRM
CRM super site news, links
Realmarket CRM news
Search CRM nice site with a lot of CRM info
Select CRM select CRM systems through shortlist
Sistrum forum for information technology in sales and marketing
Verkopers online (NL) Sales portal with links

CRM papers and publications
CRM Portal white papers, research papers
CRM Today news and online resource for the CRM industry
CustomerBase (NL) Paper
destinationCRM.com portal for information, products, and services
ITcommercie (NL)
Telecommerce (NL)

CRM resellers
Cambridge Technology Partners Siebel, Vantive, Edge and Clarify ; since March 2001 Novell
Data Distilleries
EDS Siebel
Hepworth Consultancy/Market response CRM
PricewaterhouseCoopers
Quartess Integrated Solutions Quintus eContact
Unisys Siebel

· Dutch consultancy and implementation:
Actfact Compiere Open Source CRM
Akibia Siebel
AMS Siebel
Arragon Internet Techn. RightNow Technologies
Atos Origin Siebel
Avarys SugarCRM Open Source
Axias Siebel
Cap Gemini Ernst & Young Siebel
Cast Nederland SalesLogix, BaanFrontOffice
Cimex Siebel
Comp. Marketing Associatie WinRIS, Archie, DBS
Commotio eGain
Compudonk Consultancy Europe SalesLogix, SuperOffice, Maximizer
CRM Solutions Goldmine
CSC Computer Sciences Corp. Baan, Oracle, SAP, Siebel
The Customer Care Compagny
dVision Autimatisering Navision
Escador Siebel
GAC Navision
G2E (Get to E-business) = Getronics
Newtel Essence Quintus/Avaya Interaction Management, Siebel
Péritus Matrix = Compass Relationship Management
Perot Systems Siebel
PricewaterhouseCoopers
Quartess eCRM Visions, Talisma CRM
RLC OneDirect
Rubicon Kana, Backbase portals, CRM
Sage CRM Solutions Act!
Solvision
Tendenz ACT!
Van Dijk Consulting
Weha Automatisering Navision

Datamining tools
SAS Institute
Scanmar (NL) PlanCaster
SPS

Events/exhibition
CRM Exposition
CRM Solutions
CRM Customer Strategy Expo

Helpdesk products
Applied Innovation Management
BridgeHead Software Helpline and Insite
Computer Associates TNG Advanced Help Desk
CustomerSoft Expert Support Program
Dennis Baggot and Sons Been There Done That! (BTDT)
e11 web based eCRM solution for help desk, email response
Foresight Front Office Service Management System
Goldmine Software Corp./Brendata HEAT
Help Desk/Customer Support Software
HelpDesk Institute
HelpDesk Systems
Help Desk Technology Corporation (HDTC) HelpDesk, HelpStar
Kemma BridgeTrak Suite
LIZ Systems Helpdesk telephony automation system utilizing CTI/IVR technology
Magicrx
Quartess Integrated Solutions HelpQ
Peregrine Systems Service Management programs
Remedy HelpDesk; since June 2001 Peregrine Systems
Scopus (since April 1998 Siebel)
Siebel CRM and Helpdesk products
Supportindustry.com information and tools for support or helpdesk
Vantive CRM and Helpdesk products

Standards
Adresstandaard (NL) Address standardisation


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