| xDSL, ATM sites and Bluetooth |
|---|
 Webport@l for xDSL, ATM sites and Bluetooth |
| AED (Automatic E-mail Distributor) |
|---|
|
Everything email general e-mail product site · Products: Brightware.com since February 2001 Firepond CRM EchoMail eGain eShare web based customer service GFI fax & voice Emailflow for Exchange/SMTP Kana.com (=Silknet) Mustang.com Inc. (=Quintus/Avaya) eService Solutions Prime Response (since April 2001 Chordiant) RightNow Techn. eServices suite · Dutch E-mail Centers (also e-mail marketing): 24/7 Media Pieter vd Busken CCInteractive (=NOB) Emailco Q.mailbox FastFax also email services Klantenbinder.nl email news letters, SMS campagnes Message Media No Stamps ReplyServices.nl SNT voice and email Viertal CallSupport · Training (NL): trainers@work training + advice e-mailmanagement |
| Call Center |
|---|
|
1 Voice Ltd Managem. Report. Systems Accuva (iVoice, Cynergy CTI, voice loggers, etc.) Altitude uCi suite (multi channel Contact center) (formely EasyPhone) Ameritech Amtelco call center communication systems Apropos suite of switch-independent callcenter applications AT&T Call Center solutions Avaya Bell Contact Centre Solutions Nortel, Mitel and www Brickworks (NL) Interactive Intelligence, Eyretel Callcenter and Computer Telephony Callcenter Optimizers, Inc. Callcenter solutions (Dutch PTT) Call Monkey outbound callcenter software Call scan (monitoring call centers) CallScripter scripting tool Calltrol Corp. Object Telephony Server Call$im Systems Modeling Calway Nederland producer of CallPro Call center solution TAPI based Cincom Encompass PowerGuide - scripting tool Cisco ICM - Call center suite Concerto Software contact center solutions Com6 Mari@ge Contact Center Suite Computer Talk Techn. ICE contact center suite Computer Telephony Solutions, Inc. OAISYS Connect Communication Group County Contact Centres Plc CallScripter (workflow management software for contact centres) CSS Telecom (NL) Davox, Avaya, Cincom Database Systems Corp. Call Center Technology Davox Corp. management system Decisif Software Solutions Call Tracking and CTI Software Developing CC solutions web enabled suite of CC products Early, Cloud & Company (was IBM) Edify (since 2005 Intervoice) eOn Communication eQueue Multi-Media Contact Center Solution Ericsson Everyware CT server, IVR, Call routing Frank Solutions TelePath platform GlobalOne Inc. Hotlinks to Neat Call Center Stuff Imtech communication solutions (NL) Avaya, Cisco, Nortel Information on Hold Plc. InfoSystems Intl. switch and web based solutions KPN Telecom (NL) LogicaCMG (NL) Logical Software The logicalCTISuite, TAPI based Magic (NL) eContact (scripting tool) Micro Computer Systems, Inc. Calypso contact center Melita Intern. Corp Enterprise Explorer (since 1999 eShare MG2 Int. Mycall Microlog Corp. Mosaix Inc. Viewstar (then Lucent, now Avaya ) Newtel Essence (NL) Quintus, Avaya and Nice (part of KPN) Nortel Networks Odesoft software call center solution Pegasystems Inc. Phone number monitoring monitors phone lines and numbers PIX Quartess products of Quintus Corp. and Nabnasset Inc. Q4Matics Quintus eContact Suite (since Febr. 2001 Avaya) RightNow Techn. eServices suite Symon realtime visual messaging and alerting solutions synTelate or Initative Software synTelate (scripting tool) Talisma CIM solutions TCD ICT Solutions (NL) TeamForce Systems (NL) Teleknowledge (NL) Callcenter solutions The IP Company Digium and Asterisk The Tele-M@rket ThinAgent.com Contact Center Solution TietoEnator Consulting formely TeleDynamics: Edge, Eis, TotalView Toshiba Telecom Triple P (NL) Versatility WWW-CallCenter integration Vocalcom (FR) or Vocalcom Hermes Pro callcenter suite Wicom Contact Center solution based on IP White Pajama Customer Service Automation Solution · General information about and for Call Center: CallCenterOps site for those who work in and manage CC Call Centre Research research and analysis of the CC industry · Workforce management systems Call Center: Blue Pumpkin Software Centerforce technologies IEX Corp. Iks (X) Pipkins Inc. PlanningIT (NL) SP-Expert Q Max Systems Ltd. TCS Management Ltd. Teamforce Systems Teleopti Call Center Coach Teloquent Communications |
| Computer Telephony Standards |
|---|
|
Capi Specification CSTA Computer Supported Telephony Appl. (ECMA) Communications Standards Review reports on current standards CT Connect Dialogic CTI-standards Short description (on the Dialogic site) of all telephony standards ECTF H.100 4096 timeslots on PCI H.323 MS Netmeeting conference software JAIN JAVA in Telecom JTAPI Sun's Java Telephony API MAPI Message Appl. Progr. Interface MVIP Multi Vendor Integration Protocol (DSP Board standard) TAPI Telephony Appl. Progr. Interface Version 2.1 TAPI IP Telephony with TAPI 3.0 TSAPI Telephony Services API (Novell) QSIG info from IPNS Forum SCSA Signal Computing Systems Architecture SCTP Simple Comp. Telephony Protocol Universal ADSL Asynchr. Data Subscriber Layer VoiceXML Voice eXtensible Markup Language VPIM Voice Profile for Internet Mail XDSL Digital Subscriber Line Technology |
| CTI |
|---|
|
AltaLine middleware that connects to Lotus Notes Aurora Systems Inc. FastCall Avaya Charmed CTI + CSTA-TAPI bridge Cisco Call center suite CTI - Information resource DataPoint Dialogic CT Connect EasyPhone (Altitude Software) Edge software Genesys Labs CTI Server (since October 1999 Alcatel) GeoTel (since April 1999 Cisco) HP Customer Contact Manager IBM CRM IBM Websphere Telephony product suite IBM Callpath Product suite incl. CTI bought on May 11, 2001 by Genesys) JTone Promote the use of Java NCR Nortel Networks Officia (NL) TIM (Telephony Integration Manager) Open Source Telecom Open Source CT systems PIX Presision Systems CTI solutions Post CTI Ask Dr. CT Question Rockwell Spectrum Call Center Rostrum CTI Server Siemens Business Communiations SigmaCom (NL) IXI-Call VoiceTronix Computer Telephony hardware products |
| Communication (ADSL, ATM, ISDN, etc.) |
|---|
|
Webportal to (Data) Communication related sites |
| CRM and 1 to 1 marketing |
|---|
|
Webportal to CRM sites |
| CTI jobs |
|---|
|
CallCenter Careers job search CTI Jobs Goldman Hunter headhunters Russell partners headhunters Syntony recruitment |
| Dect equipment |
|---|
|
webport@l for PABX accessoires
|
| Callcenters in other countries |
|---|
|
AnswerConnect (USA) Specialty Answering Service (SAS) (USA) The Shop Expert (Spain) |
| Events - Exhibition - Trade Shows |
|---|
|
Call Europe - Amsterdam (NL) (Advanstar) Advanstar Call Center/Voice Group CallCentre Expo/Miller Freeman CeBit Computer Telephony Exposition CTI EXPO Field Service Solutions (Advanstar) Internet Telephony Expo Mobile & Wireless Telecom Israel Telecommerce - Utrecht (NL) Voice+ Events//exhibitions |
| FAX solutions |
|---|
|
webport@l for FAX solutions
|
| Free SMS/FAX and voicemail |
|---|
|
Furphoto fax Letstalk (NL) SMS Message4U (NL) fax and voice mail The Phone Compagny fax Xoip (NL) fax and voice mail |
| General accessoires |
|---|
| CPS Europe Internet and telebanking phones, smarcard readers |
| General WWW-links and directories |
|---|
|
Alcatel's Download Library Bellen (NL) or Belwijzer (NL) both same Telecom site's BigBook BigYellow Bubl telecommunication links Call-Center-Advisor Call Center Solution and Tips & Tactics Callcenter business products, news, agenda Call Center Directory articles, links Callcenter Exchange articles, links Callcenter goeroe Jou Anton Callcenter Guide products and services Callcenter information Australian site Callcenter Plaza (NL) CallerID Links to related sites Certification and approval links ContactCenter World industry articles, news, discussion (formely CallCenter World) COIL CTI Directory list of telebusiness companies Datacommunications DDX Strategic Information Resources ECTA's portal Euronet White Paper Library Hello direct (formely PhoneZone) Learn about and research communications solutions Herlein.com links Hive4telecom articles, news, research Inference Corp.'s Knowledge Management Resource Guide Ken's CTI, IVR and Call Center Page Lynx links to Telecom providers Nationale (Dutch) Telecom monitor Numberplan National, International & Mobile Number Plan Site Optanieuws.nl overview of all Dutch fixed and mobiele call prices Outbound focus free newsletter on outbound call center issues Ovitz Taylor Gates Management resources for enterprise projects Tech Expo TechGuide.com technology guides The Telecom Startpage (NL) The Telecom Startpage (NL) Telecom advies (NL) Telecom Law & Policy Resources Telecom.paper (NL) Telecommunicatie - NL-menu (NL) Telecom (Perotti) overview of products for Business Telephony Index The Telephony Industry Resource Teleplaza Telepricing.com guide with RFP functionality, definitions, links, etc. Telephone number Search in yellowpages and whitepages worldwide TEL online (BE) telecom market in Belgium University of Michigan Telecom Information Resources V-Commerce Nuance Communications Webpro forum |
| Helpdesk |
|---|
|
webport@l for helpdesk related sites |
| Interactive Voice Response |
|---|
|
webport@l for Interactive Voice Response sites |
| IVR (additional parts) |
|---|
|
webport@l for IVR (additional parts) |
| ISDN |
|---|
|
webport@l for ISDN sites |
| Mobile phone/GSM/SMS |
|---|
|
webport@l for GSM related sites |
| Organizations |
|---|
|
webport@l for telecom industry and organization sites
|
| PABX (also SOHO) |
|---|
|
webport@l for PABX and Telecom server sites
|
| PABX resellers NL |
|---|
|
webport@l for PABX and Telecom server sites
|
| Predictive Dialer |
|---|
|
Davox Corp. Database Systems Corp. DialResults CTI EIS International (= SER Systeme) Executone MarkeTel Systems Mosaix Next Century Systems, Inc. Omega Systems Stratasoft Sytelco Predictive dialer software components Triple P (NL) Performer System 3000 |
| Speech recognition |
|---|
|
webport@l for Speech recognition sites |
| Speech recognition software for PC's |
|---|
|
webport@l for sites with Speech recognition software for PC's |
| Text-to-speech |
|---|
|
webport@l for Text-to-speech sites |
| SS#7 / C7 |
|---|
|
ADC Data Kinetics Ltd. bought by Dialogic (2000) MicroLegend SS7 routing system IntelliNet Techn. Telesoft Design Ltd. |
| Telecom Servers/PC based PBX's |
|---|
|
webport@l for PABX and Telecom server sites
|
| Telecom carriers/Telcos and operators |
|---|
|
Telecom Operators arranged per country webport@l for telecom carriers and telco sites
|
| Telemarketing and Outsourced Call Center Services |
|---|
|
· European Call Centers: Confero Ltd UK based Customer Service Kühl Germany based Go4Customer-UK UK based Kingston Callcenters thus Customer Contact Center · Answering services: BizziPhone · Dutch Call Centers: Breuker Telemarketing BSC Callcare Call Center Tilburg Call-It Int. Het Customer Care Center Direct Dial Telemarketing Easytrade HCN (Het Callcenter Netwerk) Hexspoor Jansen Venneboer Customer Dialogue Marketel Markselect ProtoCall ResponCis Search & Results Telemarketing SNT voice and email Tesselaar Telecom Direct Almere Teleperformance |
| Telecom test equipment |
|---|
|
Acterna formely TTC and Wavetek Wandel Goltermann Agilent tech. VoIP tester Anritsu Bluetooth tester Consultronics SS7 monitor and E1/T1 analyzer DLS TestWorks xDSL test equipment Gordon Kapes, Inc. telephony simulators GL Communications E1/T1 testers/analyzers GN Nettest Protocol analyzers Hammer Technologies test platform for computer telephony and Internet telephony applications Hermon Labs Protocol analyzers Intern. Data Sciences Datacom, E1/T1 IFR Ltd formely Marconi Instruments Intec ISDN testers ISDN Testers Kurth electronic ISDN testers Merconet (NL) Dutch dealer for test equipment Nethawk 3G environment testers PowerDsine ring generator RadCom Protocol analyzers Rohde & Schwarz or Rohde & Schwarz Somerdata Ltd E1 signal recording and capture Sunrice Telecom 2 Mbps testers Telesoft Design, Ltd. Triton MT test equipment Temex Telecom Datacom, ATM, E1/T1 Trend Communications ISDN test equipment Wandel & Goltermann Network testers Wavetek Wandel Goltermann Comm. test solutions X-PLOR Telecoms Test platforms for telecom operators Zarak Advanced Bulk Call Simulator V5.1 + V5.2 |
| Various things |
|---|
|
Dect information Erlang Traffic calculator for required lines (design and analysis) Erlang on-line tutorial Erlang free Erlang C and Forecast tools for callcenters Erlang Glossary of Telecommunication terms History of Communication overview of 60.000 years communication History of Ringtones Overview of GSM ringtones 't Klaphek magazine for technical persons Mier product testing service Numberplan Peter Connects managing Personal Communication Numbers Phone Number Spelling Tool Phonetic Alphanumeric phonenumbers Phreakers phone and network Protocols on-line protocol info Quicknet Technologies' website Regulators List of Regulatory Authority for the Telecommunication sector in all countries SITA global telecom. and information solutions Telecom software a software collection Telefication (NL) or Telefication certification and approval TNO Telecom research (NL) Sound Editors Audio editors and converters Versit CTI Encyclopedia on CD-ROM Vrije Universiteit - Amsterdam Callcenters and Informatics Vrije Universiteit - Amsterdam Callcenters · Telebusiness information sites in The Netherlands: Agentschap Telecom Ministry of Economic Affairs BTG Large Telecom Users Fenit Dutch organisation for IT firms Bureau informatienummeruitgifte NL Request of 0800 and 0900 numbers in NL and the conditions for it. Government for 'Verkeer en Waterstaat' Telecom department NMa Nederlandse mededingingsautoriteit Nationaal Overleg Telecommunicatie Opta Dutch telecom regulator Stichting Telecomgebruikers Nederland Vecai organisation of cable firms Vereniging ICT Telecommunicatie |
| Video conferencing |
|---|
|
2Install (NL) dealer |
| Voice and Internet/IP (VoIP) |
|---|
|
webport@l for 'Voice and Internet/IP (VoIP)' sites |
| Voice Mail and Unified Messaging |
|---|
|
Active Voice Reparty (since Nov. 2001 part of NEC) Applied Voice Technology Inc. CallXpress Automatic Answer Amanda Captaris (formely AVT Corp.) CallXPress Enterprise Cisco Unity (before Dec. 2000 a Active Voice product) Baypoint Innovations OnePoint Messenger Callware Callegra Carmel Connection Connected Systems solutions for OEM's CommuniTech Services Coresoft CenterPoint Digital Speech Systems E-Voice Communications Evoice2000 Esna Tech Telephony OfficeLinX-2000 IBM Message Center iVoice Intersis Techn. VoiXX — Voice for Microsoft Exchange Intelligent Voice Systems Inc. iVoiz Key Voice Techn. iNTerchange Nortel Networks Notify Technology Corporation Octel (Lucent; since 2000 Avaya) SimPhony SpeechSoft, Inc. Voicegate Technologies SigmaCom (NL) IXI-Server Xtend Communications · Network and Telco based: Comverse INfinity Unisys Corp. |
| WAP |
|---|
|
Webportal to WAP related sites |
| Webshops |
|---|
| Telcomshop webshop with headsets, VoIP, PABX, etc. (NL) |
| WebTV |
|---|
|
ATVEF Advanced TeleVision Enhancement Forum Digitenne Dutch public digital radio and TV DVB Fabchannel.com live and on demand music webcasts IEEE 802.14 Two-Way Cable-TV Protocol Standard Media hopper overview internet TV programma gemist (NL) Talpa TV replays RTV Channelfree (non stop muziek) internet TV Channel SatTV lot of info about Satellite radio and TV Startpage for streaming Internet TV TalpaNet (NL) Heusden lokaal TV TV op je PC (NL) replay of Dutch TV programs Uitzending gemist (NL) Dutch public TV programs - replays WebTV Startpage for streaming Internet TV |