Updating Support Skills from Microsoft Windows NT 4.0 to Microsoft Windows 2000
Posted: 17 jun 2002

1560: Five days, Instructor-led

Introduction
This course is to provide Microsoft® Windows NT® 4.0 support professionals with the knowledge and skills necessary to support Microsoft Windows® 2000-based networks. This is a performance-based course, designed around the job-related tasks a support professional must perform using new or modified features in the Windows 2000 operating system.

At Course Completion
At the end of the course, students will be able to:

• Install Windows 2000 and describe tools used for unattended installations.
  
• Install, configure, and troubleshoot the DNS Server Service.
  
• Explain the relationship between Active Directory structure and network organization.
  
• Install and configure Active Directory in a network.
  
• Populate Active Directory and manage Active Directory objects.
  
• Upgrade a Windows NT 4.0 network to Windows 2000.
  
• Install and configure RIS.
  
• Deploy RIS images to workstations.
  
• Manage desktop environments by using Group Policy.
  
• Manage software by using Group Policy.
  
• Install and configure Terminal Services.
  
• Configure and support Routing and Remote Access in Windows 2000.
  
• Configure smart cards, security policy, Internet Protocol Security, and the Encrypting File System.
  
• Support DHCP and WINS in Windows 2000.
  
• Manage file resources in Windows 2000.
  
• Create and manage dynamic volumes.
  
• Implement disaster-protection and disaster-recovery techniques in Windows 2000.
  

Prerequisites
Course 803-Administering Microsoft Windows NT 4.0, or equivalent skills and knowledge including:

• Creating and administering user and group accounts.
  
• Troubleshooting problems that prevent users from logging on to a network; managing network resources.
  
• Setting up and administering permissions for files and folders.
  
• Taking ownership of folders.
  
• Troubleshooting when users are unable to gain access to disk resources.
  
• Setting up a printing environment.
  
• Administering printers.
  
• Troubleshooting printing problems.
  
• Monitoring network resources.
  
• Backing up and restoring files and folders.
  
• Administering the Windows NT Server and Windows NT Workstation operating systems in real-world situations.
  

Course 922-Supporting Microsoft Windows NT 4.0 Core Technologies, or equivalent skills and knowledge including:

• Installing and configuring Windows NT.
  
• Creating and implementing system policies.
  
• Creating and managing partitions, file systems, and fault-tolerant volumes.
  
• Supporting running applications under Windows NT.
  
• Identifying network components and describing their function on a Windows NT-based computer.
  
• Installing and configuring network transport protocols.
  
• Installing and configuring network services on Windows NT Server.
  
• Implementing remote access service (RAS).
  
• Installing client software.
  
• Implementing and troubleshooting directory replication.
  
• Recognizing problems related to the boot process.
  
• Determining the appropriate action to take for common problems.
  

Additional Prerequisites:

• A thorough understanding of DHCP, WINS, and Internet Protocol (IP) subnetting and routing.
  
• Experience supporting networks and end users.
  

Microsoft Certified Professional Exams
This course will help the student prepare for the following Microsoft Certified Professional exam:

• 70-210, Installing, Configuring, and Administering Microsoft Windows 2000 Professional
  
• 70-215, Installing, Configuring, and Administering Microsoft Windows 2000 Server
  
• 70-216, Implementing and Administering a Microsoft Windows 2000 Network Infrastructure
  
• 70-217, Implementing and Administering a Microsoft Windows 2000 Directory Services Infrastructure
  

Student Materials
The course materials are yours to keep.
You will be provided with the following software for use in the classroom:

• Microsoft Windows 2000 Advanced Server
  

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